Overview
Our refund and returns policy is 14 days. If more than 14 days have passed since your delivery of your Hoagland Custom purchase, we can’t offer you a refund or exchange.
To be eligible for a return, you must contact us before sending your item back. Your Hoagland Custom wiring harness and/or Hoagland Custom pickup or part must be unused, unaltered, uninstalled, showing no signs of any kind of wear or alteration, and in the exact same condition that you received it. It must also be returned in the original packaging with the wiring diagram.
If your item is altered in any manner, no refunds or exchanges can be given.
To complete your return, you must be the original purchaser & contact us in advance of returning your item.
Hoagland Custom does not refund shipping costs.
There is a 20% restocking charge on all custom built wiring harnesses & pickups that will be deducted from your refund.
Once your return is received and inspected, Hoagland Custom will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your return is approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at payment@hoaglandcustom.com.
Sale Items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
In order for Hoagland Custom to replace an item that is considered “defective”, your Hoagland Custom wiring harness/parts and/or Hoagland Custom pickup(s) must be installed and/or diagnosed by a professional guitar technician that is currently employed by a guitar retail facility or a bona fide guitar repair facility. You must supply Hoagland Custom with the guitar technician’s name, shop name, & address, & phone number of the shop so that we can ascertain what the issue is.
We only replace items if they are defective.
If a part has been damaged by the installer (for instance, if a push/pull pot’s small lugs have been overheated by the installer), it is not covered as “defective” and no replacement part offered.
Shipping returns
Contact Hoagland Custom for the correct return address for your area.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at info@hoaglandcustom.com for questions related to refunds and returns.
