Terms and Conditions

Terms & Conditions – HOAGLAND CUSTOM

RETURNS & REFUNDS:  All of the wiring harnesses and guitar pickups that we offer on www.hoaglandcustom.com are “custom built”, that is, not “off the shelf”. They are not built until you order them. We do not maintain an inventory of pre-built wiring harnesses because we are a custom shop and not a mass manufacturer. If, for whatever reason, you wish to return the custom-built wiring harness or custom-built guitar pickup(s), you can do so if you meet the following criteria:

  • You get in touch with us in advance of returning the item
  • As long as the wiring harness or pickup has not been installed, modified, or altered in any way
  • The wiring harness or pickup is the exact same as the one that we offer on the website with no changes whatsoever. If, when you ordered the item, you had us make changes to it that, substantially, made it different than what we offer on our website (different pot values, different cap values, different switching positions, etc., etc.), that item is not returnable.
  • Installed items are NOT returnable under any circumstances. We do not refund shipping costs.
  • There is a 20% restocking charge on all returned custom wiring harnesses & pickups. Return shipping costs are to be borne by the buyer. Hoagland Custom will process the refund within 72 hours of receipt of your return.

HOAGLAND CUSTOM, https://www.hoaglandcustom.com, owns and operates this Website.  This document governs your relationship with https://www.hoaglandcustom.com (“Website”). Access to and use of this Website and the products and services available through this Website (collectively, the “Services”) are subject to the following terms, conditions and notices (the “Terms of Service”). By using the Services, you are agreeing to all of the Terms of Service, as may be updated by us from time to time. You should check this page regularly to take notice of any changes we may have made to the Terms of Service.

Access to this Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. We will not be liable if for any reason this Website is unavailable at any time or for any period. From time to time, we may restrict access to some parts or all of this Website.

This Website may contain links to other websites (the “Linked Sites”), which are not operated by https://www.hoaglandcustom.com.  https://www.hoaglandcustom.com has no control over the Linked Sites and accepts no responsibility for them or for any loss or damage that may arise from your use of them. Your use of the Linked Sites will be subject to the terms of use and service contained within each such site.


Our privacy policy, which sets out how we will use your information, can be found at https://www.hoaglandcustom.com/privacy. By using this Website, you consent to the processing described therein and warrant that all data provided by you is accurate.


We hope that you will review your purchase. There are a couple of requirements regarding your review.

  • Your review must be about our product. This is not the place to review the shipping service. We are not a shipper and we are not responsible for the time that it takes for your order to reach you once an order is shipped. We ship exclusively through the United States Postal Service (USPS). In the years that we have used them as our shipper-of-choice, they have given us great service with few exceptions. If you are an international customer (anyone outside of the US), the USPS will be responsible for your order until it leaves the US. After your order leaves the US, your country’s postal service will be the responsible party. You will receive a tracking number when your order is shipped and will be able to track the shipping progress with that number. If it is taking an abnormally long time for your order to reach you, our apologies but, we do not control the time it takes to ship. Please check with your country’s postal service to track your package. If you would like to post a review, good or bad, regarding the delivery of your purchase, do it with the shipper. If your review is about the shipper and not our product, we will delete it.
  • No obscenties in your review please. If you place a review with off-color language, we will delete it.
  • Please, no personal contact info in any product review.


You must not misuse this Website. You will not: commit or encourage a criminal offense; transmit or distribute a virus, trojan, worm, logic bomb or any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person’s proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as “spam”; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. Breaching this provision would constitute a criminal offense and https://www.hoaglandcustom.com will report any such breach to the relevant law enforcement authorities and disclose your identity to them.

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Website or to your downloading of any material posted on it, or on any website linked to it.


The intellectual property rights in all software and content (including photographic images) made available to you on or through this Website remains the property of https://www.hoaglandcustom.com or its licensors and are protected by copyright laws and treaties around the world. All such rights are reserved by https://www.hoaglandcustom.com and its licensors. You may store, print and display the content supplied solely for your own personal use. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this Website nor may you use any such content in connection with any business or commercial enterprise.


By placing an order you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price.

Shipping times may vary according to availability and subject to any delays resulting from postal delays or force majeure for which we will not be responsible. 

In order to contract with https://www.hoaglandcustom.com you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us. Https://www.hoaglandcustom.com retains the right to refuse any request made by you. If your order is accepted we will inform you by email and we will confirm the identity of the party which you have contracted with. This will be https://www.hoaglandcustom.com. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorized user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. The cost of all goods on this Website are listed in US dollars. The cost of foreign products and services may fluctuate. All prices advertised are subject to such changes.

(a) Our Contract 

When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order: this email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us will not be formed until we send you confirmation by e-mail that the goods which you ordered have been dispatched to you. Only those goods listed in the confirmation e-mail sent at the time of dispatch will be included in the contract formed.

(b) Pricing and Availability

While we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel prior to your order being shipped and you have already paid for your order, you will receive a full refund.

Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the ‘Total Cost’.

(c) Payment 

Upon receiving your order we carry out a standard authorization check on your payment card to ensure there are sufficient funds to fulfill the transaction. Your card will be debited upon authorization being received. The monies received upon the debiting of your card shall be treated as payment against the value of the goods you wish to purchase. Once the goods have been dispatched and you have been sent a confirmation email, the monies paid as payment shall be used as consideration for the value of goods you have purchased as listed in the confirmation email.

(d) Shipping

Shipping costs are determined by your location.

  • If you are a customer with a USA shipping address – We exclusively use the United States Postal Service (USPS). They have given us great service over the years and their shipping costs are very reasonable. All items are shipped with a tracking number that we supply to you via email.
  • If you are a customer with an international address (anything outside of the USA) – Your package will be handled by the United States Postal Service until it leaves the US shores. From that point, it will be handled by your country’s postal carrier. In almost all circumstances (but not all), the tracking number sent to you by Hoagland Custom will continue to be the tracking number door-to-door. Most countries use the USPS-assigned tracking number. Some countries will deliver to your door. Some international postal carriers require you to pick your item up at their place of business. If there is a delay in receiving your package, once a package has left the shores of the USA, it is your responsibility to contact your local postal carrier to determine the location of your package. We do NOT contact the postal carriers outside of the USA.
  • If your purchase is returned to our shop – Whether you are a USA customer or an international customer, you must contact us first if you’d like to make a return. If you do not, there will be no refund processed. Under no circumstances do we refund shipping costs/charges. If your purchase is returned to our shop and marked by the postal service as “Not called for”, it means that you were notified by your postal system that you had a package that needed to be picked up and, for whatever reason, you did not pick it up. The postal service, after a number of days holding it, will return it to our shop. If you feel that your postal service did not contact you regarding your package, that is between you and your postal service. We do NOT contact international postal entities for you. That is YOUR responsibility.  We will contact you to notify you of the return to our shop and to determine what you’d like us to do. Your options at that point are:
  • Have us reship the purchase to you at your expense. You pay for the reship costs.
  • Return the item to Hoagland Custom – a 20% restocking charge will apply and we do not refund shipping charges.

If you used an incorrect shipping address when you made your purchase (returned marked as “No Such Number/Location”), your options are:

  • Have us reship the purchase to you at your expense. You pay for the reship costs.
  • Return the item to Hoagland Custom – a 20% restocking charge will apply and we do not refund shipping charges.


The material displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy. Unless expressly stated to the contrary to the fullest extent permitted by law https://www.hoaglandcustom.com and its suppliers, content providers and advertisers hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity and shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of this Website or the Linked Sites and any materials posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise. This does not affect https://www.hoaglandcustom.com’s liability for death or personal injury arising from its negligence, fraudulent misrepresentation, misrepresentation as to a fundamental matter or any other liability which cannot be excluded or limited under applicable law.


You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You must not establish a link from any website that is not owned by you. This Website must not be framed on any other site, nor may you create a link to any part of this Website other than the home page. We reserve the right to withdraw linking permission without notice.


Except where expressly stated to the contrary all persons (including their names and images), third party trade marks and content, services and/or locations featured on this Website are in no way associated, linked or affiliated with https://www.hoaglandcustom.com and you should not rely on the existence of such a connection or affiliation. Any trade marks/names featured on this Website are owned by the respective trade mark owners. Where a trade mark or brand name is referred to it is used solely to describe or identify the products and services and is in no way an assertion that such products or services are endorsed by or connected to https://www.hoaglandcustom.com.


You agree to indemnify, defend and hold harmless https://www.hoaglandcustom.com, its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use this Website or your breach of the Terms of Service.


Https://www.hoaglandcustom.com shall have the right in its absolute discretion at any time and without notice to amend, remove or vary the Services and/or any page of this Website.


If any part of the Terms of Service is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of the Terms of Service will not be affected all other clauses remaining in full force and effect. So far as possible where any clause/sub-clause or part of a clause/sub-clause can be severed to render the remaining part valid, the clause shall be interpreted accordingly. Alternatively, you agree that the clause shall be rectified and interpreted in such a way that closely resembles the original meaning of the clause /sub-clause as is permitted by law.


We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise, please email us at info@hoaglandcustom.com if you have any complaints, concerns, or comments.


If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.


The above Terms of Service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and https://www.hoaglandcustom.com. Any waiver of any provision of the Terms of Service will be effective only if in writing and signed by a Director of https://www.hoaglandcustom.com .